Privacy Policy
At Golden Star Casino, we value the trust and loyalty of our players. Protecting personal data is a priority, and we are committed to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect data to support transparency and informed decisions when using our casino.
Data Processing
This Privacy Policy outlines how Golden Star Casino complies with gambling and compliance requirements when processing players’ personal data. Processing is necessary to provide access to games and related services, operate accounts, and maintain platform security.
Golden Star Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.
Acceptance of this Privacy Policy is required to use our services. We may update this policy from time to time, so we recommend reviewing it periodically. Continued use of Golden Star Casino after updates are published indicates acceptance of the revised policy.
Collection of Information
We collect personal information through our website and services, which may include:
- Registration and communication data (for example, name, contact details, and identification documents)
- Interaction records (for example, emails, live chat transcripts, and support messages)
- Transaction and usage data (for example, deposits, withdrawals, payment activity, and website usage logs)
- Compliance documentation (for example, documents required for identity verification and regulatory obligations)
Usage of Information
We use the personal data we collect for purposes that may include:
- Processing transactions and managing bets
- Delivering the services and support requested
- Performing verification and compliance checks
- Sending promotional content where explicit consent has been provided
- Ensuring legal compliance, including anti-money laundering requirements
- Monitoring, preventing, and investigating fraudulent or illegal activity
- Conducting research and analysing data to improve services and user experience
Marketing Communications
If consent is provided, Golden Star Casino may use personal data to send promotional communications about our products and services. Opt-out options include:
- Updating marketing preferences in account settings where available
- Contacting customer support to request removal from marketing communications
Disclosure of Information
Personal data is never sold or rented. We may share information only where necessary, including:
- Within our group, to support service delivery and account operations
- With trusted partners, for processing needs and regulatory compliance
- With third-party providers, for services such as payment processing and data verification
Any disclosures are made under confidentiality and security obligations designed to protect personal information.
Data Security and Retention
Golden Star Casino uses appropriate technical and organisational measures to protect personal data, in line with applicable legal standards. We retain personal data only as long as necessary to fulfil regulatory and operational requirements. This may include retaining certain records for a minimum of five years after account closure where required by anti-money laundering rules.
Cookies and Tracking
To improve functionality and user experience, Golden Star Casino uses cookies and similar tracking technologies to:
- Analyse site usage and performance
- Support essential website features and preferences
- Assist with marketing activities where permitted
Cookie preferences can be managed through browser settings. Restricting cookies may affect certain website features and functionality.
Your Rights and Contact Information
Depending on applicable law, players may have the right to:
- Access personal data and obtain a copy
- Correct inaccurate or incomplete information
- Request deletion where legally permitted
- Object to the use of personal data for marketing purposes
- Restrict certain processing activities in specific circumstances
If there are concerns or requests about personal data, players can contact our Data Protection Officer (DPO) via email using the contact details provided on our website. Under GDPR, players may also lodge a complaint with the relevant supervisory authority.
Golden Star Casino is committed to protecting privacy while maintaining a secure, compliant, and reliable gaming environment. For questions or assistance related to personal data, please contact our support team.
